**Please Note:** Charges on your credit card statement will be from "CountryWeathervanes".
CANCELLATIONS and RETURNS
How do I obtain a Return Merchandise Authorization (RMA) number?
Contact Us and let us know your order number and which product you want to return and the reason for the return.
We offer a 20 day return policy on our products with the exception of custom or personalized products and "made to order" products, which are non-returnable. All returns are subject to restocking fees set by the manufacturer, and customers are responsible for all shipping costs incurred to and from the shipping address. Any returns of cupolas that were shipped under our "Free Shipping" offer, will have the actual shipping charges incurred by us to ship your cupola, deducted from any refunds, and you will be responsible for any return shipping charges. The customer must first obtain a Return Merchandise Authorization (RMA) number by filling out our Returns Form.
Any problems with your order after 20 days should be referred to the manufacturer, under the manufacturer's warranty.
* All returned merchandise is subject to a 20% restocking charge for weather vanes, 30% for cupolas and 50% for extra large cupolas (cupolas 60” sq and larger). Products (excluding custom-built products) may be returned in new condition, within 20 days of receiving your order.
Additional deductions will be made for any missing, marred or damaged items. Returned products that are not in perfect, resalable condition will not be accepted for return (except if defective). Custom-built products are sold with a No Returns, No Refund policy.
Order Cancels/Refused Shipments - Once an order has been processed (packaged and labeled for shipment), it cannot be canceled. Customers who refuse shipment are subject to a restocking fee and all shipping charges to and from the shipping address. We provide free shipping of cupolas, but if you refuse delivery, or if the delivery truck cannot deliver for any reason, you will be responsible for all freight charges. Motor Freight charges can be as very high on large cupolas, so please make sure you can receive the cupola when it arrives or make other arrangements to pickup the order from the trucking company.
DAMAGE and DEFECTIVE PRODUCT POLICY:
Cupolas and Weather Vanes: Please inspect all packages for any visible or concealed damage immediately upon receipt and have the driver write that there was damage to the item on the delivery receipt, before signing. Any damage or missing part requests MUST be made to Country Weathervanes within 5 days of receiving your order by emailing us at firstname.lastname@example.org.
We only sell the finest weathervanes and cupolas that money can buy. Remember our weathervanes and cupolas are not mass produced - they are works of art and sometimes your order may take a little longer than anticipated. Please be understanding, and we promise to keep you informed throughout the process and quickly let you know if there are any unexpected delays. Most of our weathervanes ship in 4 - 10 business days, and our WhiteHall Products hand painted weathervanes usually ship in 2 weeks, but we make no guarantees as to when your order will ship. Our handmade cupolas usually ship in about 2 - 3 weeks. The products we carry are hand-made and we cannot guarantee the time when the product will be available, or when it will be shipped, but we will notify you of any delays. Because our products are custom made to order (including cupolas and weathervanes) your credit card will be charged at the time you place your order. Shipping charges will be added to your order during checkout. We DO NOT offer Free Shipping on cupolas being shipped to Alaska. Free cupola shipping ONLY applies to the 48 continental states. For a shipping quote to Alaska, please contact us at email@example.com
CUPOLA DELIVERY (Important): Country Weathervanes® pays for "curbside" delivery of all cupolas -- meaning the truck driver will try to put the rear of his truck near the end of your driveway at the curb. He will not carry or move your cupola any closer to the house. If the driver cannot get his truck close enough to your driveway because of road restrictions -or- obstacles -or- you live in a neighborhood or street that makes it impractical to maneuver a large truck, you must add a "liftgate" to your order. Otherwise, you will have to pay in cash whatever the trucking company charges to return to their warehouse, move the cupola to a smaller truck with a liftgate and bring the cupola back to your home. This is NOT something Country Weathervanes® pays for and the charges would have to come out of your pocket. That's why we recommend paying the extra $60 for a liftgate when you place your order for a cupola larger than 24".
A "liftgate" is the mechanical platform on the rear of some trucks that allows a heavy item to be lowered from the truck to the ground (see photo below). Our cupolas (over 24") can be pretty heavy and are usually delivered by truck. It could be a very big truck, or a smaller truck. The truck driver should call you to arrange for a delivery time. When the truck arrives, please make sure you have sufficient manpower to unload the cupola. The driver is not obligated to help you (although sometimes they will). Adding a liftgate to your order can make things a lot easier if you don't have enough manpower to get your cupola off the truck. The Liftgate option informs the trucking company to send a smaller truck that has a liftgate on the rear. Not all trucks have this feature so it has to be specified at the time you place your cupola order. If you would rather not pay for a liftgate, your other option is climbing into the truck, cutting the straps holding the cupola to the palette, and then hand each section (roof, middle, base) down to someone on the ground. Our cupolas are shipped on a palette, in three sections.
If a liftgate delivery is added after the order is shipped, it will most always be at least $60.00 upcharge and could also require a redelivery charge if the delivery was attempted and couldn’t be completed because a liftgate was needed.
It is easier to add Liftgate at time of order, and causes less chance of additional redelivery charges that you will be responsible for paying.
Trademark and Copyright Notice
Two Lanes Life LLC reserves all rights to its trademark, Country Weathervanes®, and other related service marks and logos, which together with the trademarks, service marks and logos of subsidiaries of Two Lanes Life LLC will be collectively referred to as Two Lanes Life Marks. Two Lanes Life Marks are highly valued intellectual property, and therefore Two Lanes Life LLC will take the necessary steps to guard against dilution and the use of third-party marks which are confusingly similar to Two Lanes Life Marks, including Country Weathervanes®, or which are likely to cause confusion with the Country Weathervanes® trademark.
Two Lanes Life LLC reserves all rights with respect to its trademarks, service marks, logos, trade names, trade dress and other indicia ("Marks"). Two Lanes Life LLC does not routinely accept or review specific requests for guidance on the use of its Marks. Any unauthorized use of any Two Lanes Life LLC-owned Mark, or any use of a mark that is confusingly similar to, or likely to cause confusion with, a Two Lanes Life LLC-owned Mark, would constitute infringement of Two Lanes Life LLC's exclusive trademark rights. Referential use of a Two Lanes Life LLC's Mark, including Country Weathervanes®, should include the proper trademark symbol. Registered trademarks and Registered service marks bear the "®" symbol. Where possible, Two Lanes Life LLC requests that those who make reference to Two Lanes Life LLC's associated Marks, provide a short ownership attribution statement somewhere within those materials. Any attribution should be worded generally as shown in the following example: “Country Weathervanes® is a trademark of Two Lanes Life LLC."
Copyright © 2004 - 2018, by Country Weathervanes®. All text, graphics, photographs and HTML code are protected by US and International Copyright Laws, and may not be copied, reprinted, published, translated, hosted, or otherwise distributed by any means without explicit permission.
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